This guide is here to help you understand all the support available so you can settle in, stay safe, and succeed in your studies and student life.

1. Who’s here to help?

International Experience Team (IET)

The IET is your go-to team for anything related to being an international student. They can help you with:

• Understanding your visa conditions
• Getting settled in the UK
• Cultural events and socials
• International student queries

Hallam Students’ Union

We’re here to support you throughout your time at university - academically, socially, and personally. At the SU, you can:

• Access free, independent advice from our Student Advice Centre
• Join or start societies, including many international and cultural groups
• Get involved in events and activities that help you meet people and feel at home
• Speak to your International Students’ Officer

Academic Support

• Access workshops, 1:1 tutorials, and online tools to build your academic and employability skills.
• Help with English language support, referencing, academic writing, and presentation skills.

Explore the skills centre

2. Academic Misconduct

Plagiarism, cheating, or any form of dishonesty in assessments is taken very seriously and can affect your visa status and academic progress.

Understand the rules here: Academic Integrity – SHU

3. Visa and Immigration Advice

If anything goes wrong or you're unsure about your visa conditions, don’t wait - get advice straight away. Changes in course, attendance, or academic status might affect your visa.

Contact the International Experience Team here.

4. Free Student Advice - Hallam Students’ Union

SU Advice offers free, confidential, and independent advice for all students. We can support you with:

• Visa issues
• Housing and tenancy advice
• Academic concerns
• Money and funding

5. General Support

Hallam Help is your central support service for all University-related questions – from lost student cards to accessing mental health services.

• Email: hallamhelp@shu.ac.uk
• Phone: 0114 225 2222

Accommodation support

Need help with your student housing? Contact the accommodation team.

• Email: accommodation@shu.ac.uk
• Phone: 0114 225 4512

Other useful contacts: 

6. Where to find us

Hallam Students’ Union

Hallam SU - Owen, 1 Howard Street, Sheffield, S1 2LW

Opening Hours

• Mon, Wed, Fri: 8am - 6pm
• Tue, Thu: 8am - 9pm
• Closed on weekends, bank holidays & SHU closure days

7. Stay Connected

Reach out however suits you best.

Ask Us online

0114 225 4111

hello@hallamstudentsunion.com

Live chat

Message on Instagram

Message on Facebook

External support:

UKCISA (UK Council for International Student Affairs): A great resource for up-to-date advice on immigration, fees, accommodation, working in the UK, and culture shock.