If you don't find answers to your particular challenge in our wealth of online resources, get in touch. Anything you say stays between you and us. No cost. And no judgement. We really have seen it all.

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Browse our help and support resources first. Can't find what you need? Contact us.

Ask Us online

The best way of contacting us is via our online portal.

Ask Us

Talk in person


You can book an appointment at Collegiate for initial advice on your issue.

Wednesdays, Fridays: 10am - 12pm

202 Oaklands, Heart of the Campus, Collegiate Crescent, S10 2BP


You can drop in for initial advice at the HUBS; no need to book.

Monday - Friday: 2pm - 4pm (20 minutes per session)

The HUBS, 6 Paternoster Row, S1 2QQ

It's an emergency

If you feel like you can't cope or you don't feel safe, it's important that you speak to someone straight away.

Are you or someone else at risk of harm?

Call 999. Or go to your nearest emergency (A&E) department.

Are you in a mental health crisis?

Call the Single Point of Access on 0808 196 8281 (free from landline or mobile) or 0114 226 3636. Open 24 hours a day, seven days a week.

Do you need help but it's not an emergency?

If you're ill or hurt, call 111 or use 111 online for advice.

For emotional support or information on mental illness, call Sheffield Rethink Helpline on 0808 801 0440. Open 24 hours a day, seven days a week.

A teacher, GP, or staff on the ground at your hall of residence may also be able to give you advice.

We hold the Advice Quality Standard (AQS), providing you with assurance that we have met certain criteria that demonstrate our commitment to professionalism, quality, and customer care.

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GDPR and confidentiality

Complaints procedure

Client Charter