Our expert advisers provide free, confidential, independent advice to help you resolve your academic, housing, and funding issues.

We know the University's regulations inside out, so you don't have to.

Need advice? Get in touch.

We help you navigate:

University policies

Academic misconduct

Appeals

Landlords

Tenancy agreements

Funding issues

Complaints

Progression problems

Get advice

Browse our online support resources first. Can't find an answer? Get in touch.

Ask us online

The best way of contacting us is via our online portal.

Ask Us

We aim to respond via email within 5 working days but will prioritise enquiries of a more urgent nature and aim to respond sooner.

 

Summer Drop ins

Our drop-in days and times will change in June for the summer months.

Tuesdays and Fridays 10.30am -12.30pm

Need to discuss a new issue? You can drop in for up to 20 minutes with our Advice Coordinator - no appointment needed. During the session, the Advice Coordinator will take details of your enquiry and may:

   - request further information

   - provide information or first-level advice

   - signpost you to other services

   - allocate your case to an adviser

Hallam SU - Owen, 1 Howard Street, S1 2LW

 

Already have an open case? Please contact your assigned adviser directly rather than attending a drop-in.

Drop-ins provide initial advice for new queries only. We may require further documents following your drop-in before we can advise on your individual situation.

During busy drop-in periods, we may be unable to see every student. In these cases, please ask us online or visit another drop-in.

It's an emergency

If you feel like you can't cope or you don't feel safe, it's important that you speak to someone straight away.

Are you or someone else at risk of harm?

Call 999. Or go to your nearest emergency (A&E) department.

Are you in a mental health crisis?

Call the Single Point of Access on 0808 196 8281 (free from landline or mobile) or 0114 226 3636. Open 24 hours a day, seven days a week.

Do you need help but it's not an emergency?

If you're ill or hurt, call 111 or use 111 online for advice.

For emotional support or information on mental illness, call Sheffield Rethink Helpline on 0808 801 0440. Open 24 hours a day, seven days a week.

Text 'EYUP' to 85258 for free, confidential support from a mental health professional, 24/7 from Shout

A teacher, GP, or staff on the ground at your hall of residence may also be able to give you advice.

Our commitment to you.

We want you to feel safe and supported when using our service. These guides outline exactly how SU Advice works, how we protect your data, and how we use your feedback to keep improving.

Advice Service Agreement

Advice Withdrawal Policy

Advice GDPR and Data Privacy Statement

Student Privacy Notice

Complaints procedure

Ask SU User Agreement