External Support Services

0808 801 0440 (landlines are free but calls from a mobile may be charged by provider)

24/7, 365 days a year

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An online guide for mental health services and support for the local area, with specific and up to date information about Covid-19 related support, and contacts for urgent help.

Available 24/7, 365 days a year online

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Telephone and email support, available 24/7, 365 days a year

Free phone: 116 123

Email: jo@samaritans.org

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Telephone, email and online resources to prevent suicide in under 35s. Support for those struggling with their mental health and if you are worried about someone else.

Telephone: 0800 068 4141

Text: 07860 039967

Email: pat@papyrus-uk.org

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9am-midnight, 365 days a year

Telephone, email and online chat support. They offer practical help and general information on living with mental illness, medication and care.

Telephone: Freephone 0808 801 0525

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Telephone lines open 10am-1pm, Monday-Friday

Webchat 9:30am-4pm, Monday-Friday

Telephone, webchat and online resources to support under 25s in all areas of life.

Free phone: 0808 808 4994

Text: THEMIX to 85258

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Telephones are open 7 days a week from 3pm-12am. Webchat is live 7 days a week from 3pm-12am, however chats may not be connected after 11:15pm.

Text service is open 24/7.

Peer to peer mental health support community, overseen by trained practitioners. Online self-help resources and courses are available.

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SHU students can login for free, using your university email address.

Available 24/7, 365 days a year online.

GP practice located within the university.

Online appointment booking has been suspended; you will need to call: 0114 225 2134

Telephone: 101 (Non-emergency)

Telephone: 999 (Emergency)

Online reporting portal

(Non-emergency, you will not receive an instant response)

Available 24/7, 365 days a year

Find a Rape Crisis Centre, get online emotional support, or find information and self-help tools.

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Live chat

Live chat opening times

Telephone: 0808 802 9999

Telephone opening times: 12pm-2.30pm and 7pm-9.30pm, 365 days a year

Telephone and online counselling alongside online resources.

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Telephone: 07517 100757

Telephone opening times: Monday-Tuesday, 3pm-5pm | Wednesday-Friday, 9am-11am

A comprehensive service for people in South Yorkshire, who have experienced sexual violence or sexual abuse. This includes medical assessment and treatments and forensic examinations.

Telephone: 0330 223 0938

Email (non-urgent enquiries): hackenthorpelodge.sarc@nhs.net

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Telephone line is open 24/7

Support service for male, trans and non-binary victims of sexual assault.

Telephone: 020 3598 3898

(Office hours Monday-Friday, 09:30am-5pm)

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Chat service open Monday-Sunday, 12pm-8pm

Helpline for individuals experiencing domestic and sexual abuse. They can also support you if you have concerns for someone else.

Please see the DACT website for opening times (this is in the process of being updated).

Telephone: 0808 808 224

Telephone opening times: Monday-Friday, 8am-8pm | Saturday, Sunday and bank holidays 11am-8pm

Outside of these hours call the National Domestic Violence Helpline on 0800 2000 247 (Available 24 hours a day, 7 days a week)

Online service supporting women who are experiencing or survivors of domestic abuse.

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Live chat

Email: helpline@womensaid.org.uk

Survivors forum: https://survivorsforum.womensaid.org.uk/

Live chat is available: Monday-Friday, 8am-6pm | Saturday-Sunday, 10am-6pm

Assessment, support, and interventions to adults experiencing problems or misuse of opiate and non-opiate drugs. Opiates or opioids are the collective term used to describe drugs like heroin, morphine, opium, methadone and buprenorphine.

Non-opiates is a term used to describe all drugs other than opiates like heroin or codeine.

This includes cannabis, cocaine and crack cocaine, ecstasy/MDMA, ketamine, amphetamines, steroids and novel psychoactive substances such as Spice.

Telephone: 0114 305 0500

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Monday, Tuesday, Wednesday and Friday, 9am-5pm | Thursday, 9am-7pm

A telephone, text, email and live chat service for individuals who have questions or concerns about alcohol and/or drug use.

Telephone: 0300 123 6600

Text: 82111

Email: frank@talktofrank.com

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Telephones are open 24/7. Live chat operates 2pm-6pm 7 days a week.

Housing (urgent need)

They may be able to offer emergency overnight accommodation for individuals (aged 16-24) that have no bed for the night or who feel unable to stay in their current home for any reason. DePaul can also offer professional support and activity programmes where appropriate.

Telephone: 0114 278 7152

Email: Nightstopsy@depaulcharity.org.uk

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Telephone lines open Monday-Friday, 9am-5pm.

The council service for housing and homelessness queries.

Telephone: 0114 273 6306

In emergencies out of hours: 0800 7311 689

Request a callback

Help with homelessness

Housing support

Telephone lines open Monday-Friday, 8.30am-5pm

Youth housing charity providing shelter and support to people aged 16-24years.

Homeless Advice Helpline: 0800 193 5222 (for the individual requiring support) Monday-Friday, 10am-4.30pm

General Enquiries: 0114 253 6789 (if you are worried about someone becoming or who is homeless)

Live chat

Live chat hours: Monday-Friday, 10am-4.30pm

Drop-in on Union Street: Monday-Friday, 10am-4.30pm

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Service providing beds to individuals who are homeless. You can self refer to this service.

Telephone: 0114 272 5158

Address: 126 Charter Row, Sheffield, S1 4HR

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A support service for individuals who are at risk of homelessness or who have issues with their housing.

Advice and guidance telephone: 0330 175 5121 (Monday-Friday, 9am-5pm)

Urgent legal advice: 0344 515 1776 (Monday-Friday, 9am-5pm)

Emergency Helpline: 0808 800 4444 (Monday-Friday, 8am to 8pm | Weekends and bank holidays, 9am-5pm)

Online chat

(Monday-Friday, 9am-5pm | Closed Bank Holidays)

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Monday-Friday, 9am-5pm, 365 days a year

Free and impartial money advice

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Telephone: 0800 138 7777

Whatsapp: +44 7701 342744

Monday-Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed

Webchat

(Monday-Friday, 8am-6pm | Saturday, 8am-5pm | Sunday and bank holidays, closed)

Debt advice and support. A free and independent debt advice over the phone and online.

Telephone: 0808 808 4000

Live chat

Advice tool

Monday-Friday, 9am-8pm | Saturday, 9:30am-1pm

Confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.

Telephone: 0808 8020 133

Live chat

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24/7, 365 days a year

Free, confidential advice. Online and over the phone. They can advise on benefits, money, housing, law and some areas of immigration.

Telephone: 0800 144 8848

Online debt chat

All other chats

Search local advice

Telephone: 9am-5pm, Monday-Friday. It's usually busiest at the beginning and end of the day. It's not available on public holidays

Online chat: 9am-5pm, Monday-Friday. It's not available on public holidays.

Advice for international students in the UK

Covid-19 information:

The Home Office has set up a special Immigration Helpline and email address, for immigration enquiries related only to Covid-19: Telephone: 0800 678 1767, open Monday to Friday, 9.00am to 5.00pm. Calls are free of charge.

Email: CIH@homeoffice.gov.uk

Telephone: +4420 7788 9214

Monday-Friday (except for public holidays): 1pm-4pm (UK time)

Advice and support for individuals with caring responsibilities including completing carers assessments

Telephone: 0114 272 8362

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10am-4pm, Monday-Friday