FAQs

We understand that you'll have lots of questions when starting uni so we've answered some of our most frequently asked questions to help you through the Welcome period.

Keep up to date with everything that's happening at the SU by following us on Facebook, Instagram, TikTok and Twitter and make sure you join our official Sheffield Hallam freshers group on Facebook! Don't forget to follow your Student Officers' Instagram page too @hallam_officerteam.
We've got loads of events planned for Welcome that will be taking place around the city, at the HUBS and across campus where you can meet new people, find out more about your Students' Union and have fun! These include our Societies Fair at The Leadmill, Inbetweeners film screening at Abbeydale Picture House, Hallam Square Takeover, Freebie Fair and Peddler Warehouse Takeover! Don't forget to keep checking our What's On guide and keep an eye out on our Facebook page for more events!
Get your official Hallam merch from us and be part of Team Hallam! From hoodies, hats, bags as well as personalised merch, order your merch now from our website! You can also get merch from our pop-up shops based around campus!
For advice on student issues such as funding, wellbeing, housing and academic issues, as well as everything in-between, the Student Advice Centre is located on the upper level of the HUBS. Here, we have friendly, professional and accredited advisers on hand to help and support you. If you need instant advice, check out our self-help resources first, as there may be information that can help you. If the advice you need isn't online, you can make an appointment with one of our advisers. Your Student Officer team and SU staff will also be happy to point you in the right direction if you need a hand, so keep an eye out for them across campus (our SU staff will be wearing Welcome t-shirts so you can't miss them!)
For general accommodation enquiries, you can email accommodation@shu.ac.uk, for private sector housing enquiries, email privatesectoraccommodation@shu.ac.uk and for international accommodation enquiries, email international-accommodation@shu.ac.uk or call 0114 225 5555. You can also check out the Student Advice Centre's housing self-help resources where you can get instant information on finding somewhere to live (including advice on what to do if you want to move out of your accommodation), right to rent, tenancy agreements, deposits and poor housing conditions.
To contact your society, visit our Societies page and search for the society to find their contact details, including their email address and social media handles. For any generic societies enquiries, email activitiesadmin@shu.ac.uk.
If you're having problems with your tutor/course leader, visit the Student Advice Centre's academic self help resources. If the advice you need isn't on there, you can contact the Student Advice Centre directly by emailing advicecentre@shu.ac.uk.
You can renew your Totum card by contacting Totum directly. You can do this by visiting the Totum website or by visiting their Facebook and Twitter page by searching 'We Are Totum'.
You can request a refund at any time by completing a request refund form, which is in appendix one of the terms and conditions and can be found on the SHU Card webpage. You will then need to complete, sign and email the form to cashless@shu.ac.uk.
For information on how to become a course rep, visit our Course Reps page. More information on this will be released once term time has begun later in September. Applications for Department Reps have now closed for 2021/2022, but if you'd like to apply for next year, applications will open in August. Keep an eye out on the for more information.
To join a volunteering programme, visit our Volunteering page where you can find out information on each of our volunteering projects and the opportunities that are currently available. For one-off opportunities/Give It A Go opportunities, visit our What's On guide. You can also email the Volunteering team at volunteering@shu.ac.uk.
If you've lost or damaged your SHU card, visit the main helpdesk at Owen Building, City Campus or email enquiries@shu.ac.uk.

You can find information about accommodation, enrolment, induction and funding on the University's welcome guide.

Sheffield Hallam Students' Union

6 Paternoster Row, Sheffield, S1 2QQ