The Student Advice Service is currently offering advice by email. We may arrange telephone or video appointments as required. We are able to provide representation at University meetings or hearings, subject to availability.
Our phone line and the Advice Centre offices at the HUBS and Collegiate campus are not operational at the moment.
If you have a query, please check our online self-help resources for detailed, on-the-spot guidance about a range of student issues. .
If you still have some questions, or your query isn't covered by our leaflets or webpages, please contact us using the form below, or by email at: firstname.lastname@example.org Once you have contacted us, you may be asked to complete a form to enable us to open up a full case file for you. Please read the GDPR information below for details about how we keep a record of the advice we give you.
WE AIM TO PROVIDE AN INITIAL RESPONSE TO YOUR ENQUIRY WITHIN 3 WORKING DAYS. HOWEVER, WE ARE CURRENTLY RECEIVING A LARGE NUMBER OF ENQUIRIES, SO OUR RESPONSE TIME MAY OCCASIONALLY BE SLIGHTLY LONGER.
Please note that if we need to call you, the call may show up on your phone as being from an 'unknown' or 'withheld' number.
Please tell us more about your enquiry by clicking 'Start'.
Please tell us more about your enquiry by clicking 'Start'
This form can also be used to make a referral to us if you are an external agency.
Please note: In order to provide an effective service, the SHSU Student Advice Centre obtains and securely stores certain data relating to its service users. This information is kept on the basis of 'legitimate interest' under the General Data Protection Regulation 2016 (GDPR). Records are stored for 7 full academic years from the date of the last update, in line with Advice UK guidance. For more information about what data we store and why, and how we store, process and delete your data, as well as your rights under GDPR, please ask to see our policy.
Information relating to you and your enquiry is kept confidentially and securely within the SHSU Student Advice Service. Except in certain circumstances, for example, if we have reason to believe that you or someone else is at risk of harm, or if we are required to do so for legal reasons, we will not share information with anyone outside the service without your permission.
If you have any questions about our policies relating to confidentiality or data protection, please contact us about this before sending your enquiry.
The Student Advice Centre and the University have put together a list of other providers of advice and support for students. The providers included in the list below cover a range of different issues and may be useful either for times when the Student Advice Centre or University services are closed, or if you need specialist support for an issue that may not be covered by the Student Advice Centre or the University.
If you need to talk to someone urgently about how you are feeling, you can contact the Samaritans; they are open 24 hours a day, 365 days a year.
Tel: 116 123
Email: email@example.com (non-urgent, 24 hour response time)
'Rethink' - Sheffield NHS Helpline
(Mental health issues)
Open 24 hours a day
Tel: 0808 801 0440 (24/7, landlines free)
Wellbeing support for under 25's. Support topics include housing, substance misuse, relationship issues plus more.
Free text service available, text: 85258 and quote "The Mix" at the start of the message.
Or call 0808 808 4994
Student Health at SHU
Tel: 0114 225 2134
Substance Misuse Service
Drug and alcohol services
Tel: 0114 305 0500 (Alcohol & opiates)
Tel: 0114 272 1481 (Non-opiates)
Tel: 0114 226 3000 (Alcohol)
Tel: 0300 123 66000 24/7 everyday
South Yorkshire Police
Tel: 101 (Non-emergency)
Tel: 999 (Emergency)
Sexual Assault Referral Centre
Hackenthorpe Lodge, Sheffield
Tel: 0330 223 0938 (9am - 5pm)
: 03630 226 0099 (out of hours)
Email: firstname.lastname@example.org (Non-urgent)
Rape Crisis Line
Sexual abuse/ assault support service
Tel: 0808 800 5000 (24 hour)
Domestic abuse service
Tel: 0808 2000 247 (24/7, free)
Male rape and sexual abuse support
Online chat service available at : survivorsuk.org everyday 12-8pm
Togetherall (formerly Big White Wall)
A safe and anonymous online community that offers help if you're feeling down, anxious or not coping.
Peer and professional support, guided by trained counsellors online at all times, and a range of wellbeing tools.
Website: https://togetherall.com (Log in free with your university email address)
Urgent homeless and housing advice
Tel: 0808 800 4444 (free) 9am- 5pm Christmas opening hours.
Salvation Army Sheffield
Homeless Centre, 126 Charter Row
Tel: 0114 272 5158
Sheffield council housing advice line
Emergency out of hours
Tel: 0800 7311 689
Night Stop UK
May be able to provide emergency accommodation
0207 939 1254 (Monday- Friday 9-5pm)
Outside of these hours call The Mix
Housing/ wellbeing support
Call or Text: 116 000 anytime/ any day
Citizens Advice Sheffield
Benefits, debt and legal advice
Tel: 03444 113 111
Online chat support from www.gamblingtherapy .org
UKCISA (UK Council for International Student Affairs)
Advice for International students
A confidential listening and information service run by trained volunteer students at both Sheffield Hallam University and the University of Sheffield, 8pm – 8am during term time.
Tel: 0114 222 8787
Text: 07786 207 208
Young persons (under 35) suicide prevention charity, supports those with suicidal thoughts and those worried about others and seeking advice
Tel: 0800 068 41 41
Text: 07786 209697
City Council Housing
Sheffield City Council Housing options provide advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve.
Tel: 0114 273 6306