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Get in Touch

Get in Touch

WELFARE AND COMMUNITY OFFICER
Officer Cricle
Lauren Kaye

Welfare and Community Officer

Get in touch with the Student Advice Centre.

Online:

Please tell us more about your enquiry by clicking 'Start'.

Advice Centre Contact Us

Please tell us more about your enquiry by clicking 'Start'

This form can also be used to make a referral to us if you are an external agency.

Please note: In order to provide an effective service, the SHSU Student Advice Centre obtains and securely stores certain data relating to its service users.  This information is kept on the basis of 'legitimate interest' under the General Data Protection Regulation 2016 (GDPR).  Records are stored for 7 full academic years from the date of the last update, in line with Advice UK guidance.  For more information about what data we store and why, and how we store, process and delete your data, as well as your rights under GDPR, please ask to see our policy.

Information relating to you and your enquiry is kept confidentially and securely within the SHSU Student Advice Service.  Except in certain circumstances, for example if we have reason to believe that you or someone else is at risk of harm, or if we are required to do so for legal reasons, we will not share information with anyone outside the service without your permission.  

If you have any questions about our policies relating to confidentiality or data protection, please contact us about this before sending your enquiry.

By Phone:

0114 225 4148

10am - 4pm, Monday - Friday (Thurs 12pm - 4pm)

In Person:

The HUBS (City Campus)

10am - 4pm, Monday - Friday (Thurs 12pm - 4pm)

Please note, the service will close:

- all day on Monday 20 January

This is to allow for staff training and service planning.

Please note that our Collegiate office is currently closed; we will be open again at Collegiate from late January.

When we are closed, you are welcome to leave a message on our voicemail or contact us via the form above, and we will get back to you as soon as possible once we re-open.  If your query is very urgent, please drop in to see us when we are next open.

ALSO, YOU MAY FIND IT HELPFUL TO LOOK AT OUR SELF-HELP RESOURCES AND LIST OF ALTERNATIVE ADVICE AND SUPPORT PROVIDERS BELOW.

Other advice and support providers 

The Student Advice Centre and the University have put together a list of other providers of advice and support for students. The providers included in the list below cover a range of different issues, and may be useful either for times when the Student Advice Centre or University services are closed, or if you need specialist support for an issue that may not be covered by the Student Advice Centre or the University.

Support

Category

Detail

Contact details

Samaritans

Wellbeing

If you need to talk to someone urgently about how you are feeling, you can contact the Samaritans; they are open 24 hours a day, 365 days a year.

Website: http://www.samaritans.org/how-we-can-help-you/contact-us

 

Tel: 116 123

Email: jo@samaritans.org (non-urgent, 24 hour response time)

 

 

'Rethink' - Sheffield NHS Helpline

(Mental health issues)

Wellbeing

Open 24 hours a day

 Website: www.sheffieldmentalhealth.co.uk 

 

Tel: 0808 801 0440  (24/7, landlines free)

 

The Mix

General

Wellbeing support for under 25's. Support topics include housing, substance misuse, relationship issues plus more.

Free text service available, text: 85258 and quote "The Mix" at the start of the message.

Or call 0808 808 4994

Student Health at SHU

Wellbeing

Doctor

Tel: 0114 225 2134

 

Substance Misuse Service

Wellbeing

Drug and alcohol services

 

Tel: 0114 305 0500 (Alcohol & opiates)

Tel: 0114 272 1481 (Non-opiates)

Tel: 0114 226 3000 (Alcohol)

Frank

Wellbeing

Drug and alcohol services

 

Tel: 0300 123 66000 24/7 everyday

South Yorkshire Police

Wellbeing

 

Tel: 101 (Non-emergency)

Tel: 999 (Emergency)

Sexual Assault Referral Centre

 

 

Wellbeing

Hackenthorpe Lodge, Sheffield

 

Website: www.hackenthorpelodge.org

 

Tel: 0330 223 0938 (9am - 5pm)

     : 03630 226 0099 (out of hours)

 

Email: hackenthorpelodge.sarc@nhs.net (Non-urgent)

Rape Crisis Line

Wellbeing

Sexual abuse/ assault support service

Tel: 0808 800 5000 (24 hour)

 Women's Aid

 

 

Wellbeing

Domestic abuse service

 

Tel:  0808 2000 247 (24/7, free)

 

Email: helpline@womensaid.org.uk

 Survivors UK

Wellbeing

Male rape and sexual abuse support

Online chat service available at : survivorsuk.org everyday 12-8pm

Big White Wall

Wellbeing

A safe and anonymous online community that offers help if you're feeling down, anxious or not coping.

 

Peer and professional support, guided by trained counsellors online at all times, and a range of wellbeing tools.

Website: www.bigwhitewall.com   (Log in free with your university email address)

Shelter

Housing

Urgent homeless and housing advice

Website: https://england.shelter.org.uk/get_help 

 

Tel: 0808 800 4444 (free) 9am- 5pm Christmas opening hours.

Salvation Army Sheffield

Housing

Homeless Centre, 126 Charter Row

Tel:  0114 272 5158

 

 

Sheffield council housing advice line

Housing

Emergency out of hours

Tel: 0800 7311 689

Night Stop UK

Housing

May be able to provide emergency accommodation

Call:

0207 939 1254 (Monday- Friday 9-5pm)

Outside of these hours call The Mix

Runaway Helpline

Housing

Housing/ wellbeing support

Call or Text: 116 000 anytime/ any day

Citizens Advice Sheffield

 

 

General

Benefits, debt and legal advice

 

Website:

www.citizensadvicesheffield.org.uk

 

Tel:  03444 113 111

National Debtline

General

Debt advice

Website: www.nationaldebtline.org/

Gambling Support

General

Debt advice

Online chat support from www.gamblingtherapy .org

UKCISA (UK Council for International Student Affairs)

General

Advice for International students

Website: www.ukcisa.org.uk/Information--Advice

Nightline

General

A confidential listening and information service run by trained volunteer students at both Sheffield Hallam University and the University of Sheffield, 8pm – 8am during term time.

Website:

www.sheffieldnightline.co.uk/

 

Tel: 0114 222 8787

Text: 07786 207 208

 

Email: nightline@sheffield.ac.uk

Papyrus (HopeLine)

Wellbeing

Young persons (under 35) suicide prevention charity, supports those with suicidal thoughts and those worried about others and seeking advice

Website:

papyrus-uk.org

 

Tel: 0800 068 41 41

 

Text: 07786 209697

 

Email: pat@papyrus-uk.org

City Council Housing

Housing

Sheffield City Council Housing options provide advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve.

Website:

 

https://www.sheffield.gov.uk/home/housing/housing-advice-options-line

 

Tel: 0114 273 6306