x

Contacting the Student Advice Service 


Spring break closure

PLEASE NOTE: THE STUDENT ADVICE SERVICE IS CLOSED FROM 16:00 ON THURSDAY 1 APRIL UNTIL 10:00 ON WEDNESDAY 7 APRIL. 

We will not be able to respond to emails or provide advice during this period. 

If you wish advice you can still contact us using the email address or form below, and we will get back to you when the service re-opens from Wednesday 7 April.  However, please be aware that you may not receive a response until Friday 9 April. 

If you need help before our service re-opens, we recommend that you refer to our self-help resources on this website, or if your enquiry if urgent you may prefer to contact an alternative organisation – please see the list at the bottom of this page. 

IF YOU ARE EXPERIENCING MENTAL HEALTH DIFFICULTIES AND NEED TO SPEAK TO SOMEONE, PLEASE FOLLOW THIS GUIDANCE:

In an emergency where you or someone else is at risk of harm – call 999 or go to Northern General Hospital / your nearest A&E (Accident & Emergency) department.

If you need urgent help but it is not a life-threatening emergency, call:

  • Your GP to request an emergency appointment
  • Out of hours, or if your GP is unavailable or you feel you cannot wait for an appointment, call 111 or Sheffield Mental Health Helpline: 0808 801 0440. There is also good guidance here
  • If you are staying in a hall of residence, they will usually have someone on hand 24 hours a day to provide support and guidance.

Please also see here for services available at the University during the closure period, including if you need urgent support.

 

How to contact the Student Advice Service

The Student Advice Service is currently offering advice by email. We may arrange telephone or video appointments as required. We are able to provide representation at University meetings or hearings, subject to availability.

Our phone line and the Advice Centre offices at the HUBS and Collegiate campus are not operational at the moment.

If you have a query, please check our online self-help resources for detailed, on-the-spot guidance about a range of student issues.  .

If you still have some questions, or your query isn't covered by our leaflets or webpages, please contact us using the form below, or by email at: advicecentre@shu.ac.uk  Once you have contacted us, you may be asked to complete a form to enable us to open up a full case file for you. Please read the GDPR information below for details about how we keep a record of the advice we give you.

WE AIM TO PROVIDE AN INITIAL RESPONSE TO YOUR ENQUIRY WITHIN 3 WORKING DAYS.  HOWEVER, WE ARE CURRENTLY RECEIVING A LARGE NUMBER OF ENQUIRIES, SO OUR RESPONSE TIME MAY OCCASIONALLY BE SLIGHTLY LONGER.

Please note that if we need to call you, the call may show up on your phone as being from an 'unknown' or 'withheld' number.


Please tell us more about your enquiry by clicking 'Start'.  

Advice Centre Contact Us

Please tell us more about your enquiry by clicking 'Start'

This form can also be used to make a referral to us if you are an external agency.

Please note: In order to provide an effective service, the SHSU Student Advice Centre obtains and securely stores certain data relating to its service users.  This information is kept on the basis of 'legitimate interest' under the General Data Protection Regulation 2016 (GDPR).  Records are stored for 7 full academic years from the date of the last update, in line with Advice UK guidance.  For more information about what data we store and why, and how we store, process and delete your data, as well as your rights under GDPR, please ask to see our policy.

Information relating to you and your enquiry is kept confidentially and securely within the SHSU Student Advice Service.  Except in certain circumstances, for example, if we have reason to believe that you or someone else is at risk of harm, or if we are required to do so for legal reasons, we will not share information with anyone outside the service without your permission.  

If you have any questions about our policies relating to confidentiality or data protection, please contact us about this before sending your enquiry.


Other advice and support providers 

The Student Advice Centre and the University have put together a list of other providers of advice and support for students. The providers included in the list below cover a range of different issues and may be useful either for times when the Student Advice Centre or University services are closed, or if you need specialist support for an issue that may not be covered by the Student Advice Centre or the University.

Click here to see our external provider list