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Contacting the Student Advice Service 


SERVICE UPDATE

The Advice Service is currently very short staffed, and it may take us longer to reply to you and deal with your enquiry than usual. There may also be limitations to the service we can provide to you at this time, e.g. we may not be able to offer representation at University meetings. To enable us to advise you as soon as possible, please provide full information and documentation relevant to your enquiry when you contact us (this is best done by email). We may need to ask you to complete a form with your full detalis before we can advise you - we will let you know if this is the case.

We are responding to enquiries in this order:

  1. Those with urgent deadlines
  2. Urgency of situation (judged by our service)
  3. Order of date of contact

Therefore, please mention any urgent dates or deadlines when you contact us, and if you have a hearing please forward us the invite to the meeting and the allegation proforma. NOTE: we are not currently able to attend hearings unless they are of a complex nature, a level two meeting or relating to Fitness to Practice. This will also be determined by staff availability. We will provide advice and information relating to the issue.

We would encourage you to first look at our self-help resources and our list of external advice providers to see if these may be of help to you at this time. You may also find it helpful to contact one of the support services at the University or your Student Support Adviser and to see the University's information on Rules and Regulations, Financial Support, and Fees Regulations, and Paying your Fees.

Please note, we are independent of the University. Therefore, we do not have detailed information about you or your course. If you have issues with your course, you have a fee debt, or you have been contacted by a member of staff from the University it may be more appropriate to contact Hallam Help initially or book an appointment with your Student Support Adviser.

We will get back to you as soon as we can, in line with the above.

IF YOU ARE EXPERIENCING MENTAL HEALTH DIFFICULTIES AND NEED TO SPEAK TO SOMEONE, PLEASE FOLLOW THIS GUIDANCE:

In an emergency where you or someone else is at risk of harm - call 999 or go to Northern General Hospital / your nearest A&E (Accident & Emergency) department.

If you need urgent help but it is not a life-threatening emergency, call:

  • Your GP to request an emergency appointment
  • Out of hours, or if your GP is unavailable or you feel you cannot wait for an appointment, call 111 or Sheffield Mental Health Helpline: 0808 801 0440. There is also good guidance here
  • If you are staying in a hall of residence, they will usually have someone on hand 24 hours a day to provide support and guidance.

How to contact the Student Advice Service

Self-help - if you have a query, please check our online self-help resources for detailed, on-the-spot guidance about a range of student issues. This may be the quickest way for you to find your answer.

Email - if you still have some questions, or your query isn't covered by our leaflets or webpages, please contact us using the following form, or by email at advicecentre@shu.ac.uk. Once you have contacted us, you may be asked to complete a form to enable us to open up a full case file for you. Please read the GDPR information below for details about how we keep a record of the advice we give you.

We aim to provide an initial response to your enquiry within 3 working days. However, during busy periods our response time may occasionally be slightly longer.

IMPORTANT NOTE: until the end of October, please contact us by email or via our website.  We cannot offer in-person or telephone drop-ins at the moment due to unexpected severe staff shortages. 

After you contact us by email or via the website we may arrange a follow-up telephone or video appointment as required. Please note that if we need to call you, the call may show up on your phone as being from an 'unknown' or 'withheld' number. We are able to provide representation at some University meetings or hearings, subject to availability, please see above.

Please note: our opening times and contact methods will change as we go through the year, please check back here for the latest information.


Please tell us more about your enquiry by clicking 'Start'. Please ensure you type your email address correctly, as we will contact you using this and we will include a copy of your enquiry in our response. Please do not include very sensitive or confidential information on this form. If you need to include very sensitive or confidential information it is best to use our email address (above) or contact us by 'phone or in person.

Advice Centre Contact Us

Please tell us more about your enquiry by clicking 'Start'

This form can also be used to make a referral to us if you are an external agency.

Please note: In order to provide an effective service, the SHSU Student Advice Centre obtains and securely stores certain data relating to its service users. This information is kept on the basis of 'legitimate interest' under the General Data Protection Regulation 2016 (GDPR). Records are stored for 7 full academic years from the date of the last update, in line with Advice UK guidance. For more information about what data we store and why, and how we store, process and delete your data, as well as your rights under GDPR, please ask to see our policy.

Information relating to you and your enquiry is kept confidentially and securely within the SHSU Student Advice Service. Except in certain circumstances, for example, if we have reason to believe that you or someone else is at risk of harm, or if we are required to do so for legal reasons, we will not share information with anyone outside the service without your permission.

If you have any questions about our policies relating to confidentiality or data protection, please contact us about this before sending your enquiry.


Other advice and support providers

The Student Advice Centre and the University have put together a list of other providers of advice and support for students. The providers included in the list below cover a range of different issues and may be useful either for times when the Student Advice Centre or University services are closed, or if you need specialist support for an issue that may not be covered by the Student Advice Centre or the University.

View our external provider list