Get Advice

Our skilled and sensitive advisers are ready to chat – online, over the phone, or face-to-face.

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If you don't find answers to your particular challenge in our wealth of online resources, get in touch. Anything you say stays between you and us. No cost. And no judgement. We really have seen it all.

Browse our help and support resources first. Can't find what you need? Contact us.

Ask Us online

The best way of contacting us is via our online portal.

Ask Us

All initial enquiries will be responded to by email. However, you can request an in-person appointment or phone call. An adviser will decide if an in-person appointment would be helpful for your situation based on the information provided.

Talk in person

Drop in for initial advice; no need to book.

Monday, Tuesday, Wednesday, Friday: 1pm - 3pm

The HUBS, 6 Paternoster Row, S1 2QQ

Please note: we do not run drop-ins on Thursdays.

These sessions are for new queries only - if you've already spoken to an adviser about the same issue or you currently have an open case with an adviser, please contact them directly.

Advice drop-in sessions are up to 20 minutes and are for initial advice only. For most queries, such as those relating to academic conduct, we will ask you to send us further documents after the drop-in before we can advise regarding your individual situation.

It's an emergency

If you feel like you can't cope or you don't feel safe, it's important that you speak to someone straight away.

Are you or someone else at risk of harm?

Call 999. Or go to your nearest emergency (A&E) department.

Are you in a mental health crisis?

Call the Single Point of Access on 0808 196 8281 (free from landline or mobile) or 0114 226 3636. Open 24 hours a day, seven days a week.

Do you need help but it's not an emergency?

If you're ill or hurt, call 111 or use 111 online for advice.

For emotional support or information on mental illness, call Sheffield Rethink Helpline on 0808 801 0440. Open 24 hours a day, seven days a week.

A teacher, GP, or staff on the ground at your hall of residence may also be able to give you advice.

We hold the Advice Quality Standard (AQS), providing you with assurance that we have met certain criteria that demonstrate our commitment to professionalism, quality, and customer care.