Please note that the Advice Centre will be closed for staff training on Wednesday 21 and Thursday 22 May - there will be no drop in on either of these days and there may be delays in responding to Ask Us and email queries. Whilst we usually aim to respond within 3 working days, replies may take longer during this period.
Our service will also be closed on Monday 26 and Tuesday 27 May due to the Bank Holiday weekend.
Ask Us online
The best way of contacting us is via our online portal.
Ask Us
All initial enquiries will be responded to by email. However, you can request an in-person appointment or phone call. An adviser will decide if an in-person appointment would be helpful for your situation based on the information provided.
Talk in person
Drop in for initial advice; no need to book.
Monday, Tuesday, Wednesday, Friday: 1pm - 3pm
The HUBS, 6 Paternoster Row, S1 2QQ
Please note: we do not run drop-ins on Thursdays.
These sessions are for new queries only - if you've already spoken to an adviser about the same issue or you currently have an open case with an adviser, please contact them directly.
Advice drop-in sessions are up to 20 minutes and are for initial advice only. For most queries, such as those relating to academic conduct, we will ask you to send us further documents after the drop-in before we can advise regarding your individual situation.