If you don't find answers to your particular challenge in our wealth of online resources, get in touch. Anything you say stays between you and us. No cost. And no judgement. We really have seen it all.

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Browse our help and support resources first. Can't find what you need? Contact us.

Christmas closure

SU Advice will reopen at 8am on Monday 5 January.

Enquiries received after 12pm on Wednesday 17 December may not be processed until after the Christmas break.

We'll aim to respond to enquiries within 5 working days from our return on 5 January.

For support over the Christmas break, please refer to our online help and support resources, the University's support guidance, or contact one of our listed external support providers.

Ask Us online

The best way of contacting us is via our online portal.

Ask Us

All initial enquiries will be responded to by email. However, you can request an in-person appointment or phone call. An adviser will decide if an in-person appointment would be helpful for your situation based on the information provided.

We currently aim to respond in 5 working days.

Talk in person

Please note: We're running an online-only service from Monday 15 December - Friday 19 December. Please contact us online via Ask Us, or email your adviser directly if you have an existing case.

From Monday 5 January, you can drop in for initial advice; no need to book.

Monday, Wednesday, Friday: 1pm - 3pm

Hallam SU - Owen, Hallam Square, Sheffield, S1 2LX

Please note: we do not run drop-ins on Tuesdays or Thursdays.

These drop-ins are for new queries only - if you've already spoken to an adviser about the same issue or you currently have an open case with an adviser, please contact them directly.

Drop-ins are up to 20 minutes and are for initial advice only. For most queries, such as those relating to academic conduct, we will ask you to send us further documents after the drop-in before we can advise regarding your individual situation.

Please note: During busy drop-in periods, we may be unable to see every student. In these cases, please contact us online via Ask Us or come along to another drop-in during the week.

It's an emergency

If you feel like you can't cope or you don't feel safe, it's important that you speak to someone straight away.

Are you or someone else at risk of harm?

Call 999. Or go to your nearest emergency (A&E) department.

Are you in a mental health crisis?

Call the Single Point of Access on 0808 196 8281 (free from landline or mobile) or 0114 226 3636. Open 24 hours a day, seven days a week.

Do you need help but it's not an emergency?

If you're ill or hurt, call 111 or use 111 online for advice.

For emotional support or information on mental illness, call Sheffield Rethink Helpline on 0808 801 0440. Open 24 hours a day, seven days a week.

Text 'EYUP' to 85258 for free, confidential support from a mental health professional, 24/7 from Shout

A teacher, GP, or staff on the ground at your hall of residence may also be able to give you advice.

Advice Service Agreement

Advice Withdrawal Policy

Advice GDPR and Data Privacy Statement

Student Privacy Notice

Complaints procedure

Ask SU User Agreement