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External Provider Information
The Student Advice Centre has produced a list of external support providers across the city and beyond to help you find support across the city.
Please check the websites for opening times, especially over the Christmas break.
0808 801 0440 (landlines are free but calls from a mobile may be charged by provider)
24/7, 365 days a year
https://www.rethink.org/help-in-your-area/services/advice-and-helplines/sheffield-helpline/
An online guide for mental health services and support for the local area, with specific and up to date information about Covid-19 related support, and contacts for urgent help.
https://www.sheffieldmentalhealth.co.uk/
Available 24/7, 365 days a year online
Telephone and email support.
Covid-19 support: They are not currently offering a face-to-face service during the coronavirus outbreak.
Mental Health Support During the Coronavirus Pandemic: https://www.samaritans.org/how-we-can-help/if-youre-having-difficult-time/if-youre-worried-about-your-mental-health-during-lockdown/
Free phone: 116 123
Email: jo@samaritans.org
http://www.samaritans.org/how-we-can-help-you/contact-us
Free Self-help App: https://www.samaritans.org/how-we-can-help/contact-samaritan/self-help/
Available 24/7, 365 days a year
A listening and information service similar to the Samaritans, delivered by students. If you want information about extensions or just someone to talk to. Anonymous and confidential support.
Telephone: 0114 222 8787
Email: nightline@sheffield.ac.uk
Instant message: https://www.sheffieldnightline.co.uk/instant-messenger/#
Skype: sheffieldnlskype
Sheffieldnightline.co.uk
Email support is available 24/7 365 days a year. See the website for other opening times.
Telephone, email and online resources to prevent suicide in under 35s. Support for those struggling with their mental health and if you are worried about someone else.
Covid-19 support: https://www.papyrus-uk.org/self-care-for-students/
Telephone: 0800 068 4141
Text: 07860 039967
Email: pat@papyrus-uk.org
https://www.papyrus-uk.org/hopelineuk/
https://www.papyrus-uk.org/help-advice-resources/
9am-midnight, 365 days a year
Telephone, email and online chat support. They offer practical help and general information on living with mental illness, medication and care.
Covid-19 support: https://www.rethink.org/advice-and-information/covid-19-support/
Telephone: Freephone 0808 801 0525
https://www.rethink.org/aboutus/what-we-do/advice-and-information-service/?utm_source=button&utm_medium=button&utm_campaign=advice
Telephone lines open 10am-1pm, Monday-Friday
Webchat 9:30am-4pm, Monday-Friday
Telephone, webchat and online resources to support under 25s in all areas of life.
Free phone: 0808 808 4994
Text: THEMIX to 85258
https://www.themix.org.uk/get-support
Telephones are open 7 days a week from 3pm-12am. Webchat is live 7 days a week from 3pm-12am, however chats may not be connected after 11:15pm.
Text service is open 24/7.
Peer to peer mental health support community, overseen by trained practitioners. Online self-help resources and courses are available.
Covid-19 support: https://v2.togetherall.com/resources/article/understand-more/looking-after-yourself-during-the-coronavirus-outbreak
https://togetherall.com/en-gb/
SHU students can login for free, using your university email address: https://account.v2.togetherall.com/log-in?
GP practice located within the university.
Online appointment booking has been suspended; you will need to call: 0114 225 2134
Covid-19 information and support resources: https://www.studenthealthatshu.co.uk/index.aspx
Opening times can be located here: https://www.studenthealthatshu.co.uk/page1.aspx?p=3&t=1
Covid-19 information: https://www.southyorks.police.uk/find-out/how-you-can-help/covid-19-information-and-guidance/
Telephone: 101 (Non-emergency)
Telephone: 999 (Emergency)
Online reporting portal (non-emergency, you will not receive an instant response): https://smartcontact.southyorkshire.police.uk/
Find a Rape Crisis Centre, get online emotional support, or find information and self-help tools.
During Covid-19 any centres are providing online and telephone support:
https://rapecrisis.org.uk/get-help/find-a-rape-crisis-centre/
Live chat: https://rapecrisis.org.uk/get-help/live-chat-helpline/about-the-live-chat-helpline/
Telephone: 0808 802 9999
https://rapecrisis.org.uk/
Live chat opening times: https://rapecrisis.org.uk/get-help/live-chat-helpline/about-the-live-chat-helpline/
Telephone opening times: 12pm-2.30pm and
7pm-9.30pm, 365 days a year
Telephone and online counselling alongside online resources.
Due to COVID - 19 face to face appointments are limited but they are able to offer support via text/telephone or secure video call as well. They intend to continue using these new ways of working as they move forward.
https://www.srasac.org.uk/covid-19
Telephone: 07517 100757
Telephone opening times: Monday-Tuesday, 3pm-5pm | Wednesday-Friday, 9am-11am
A comprehensive service for people in South Yorkshire, who have experienced sexual violence or sexual abuse. This includes medical assessment and treatments and forensic examinations.
During Covid-19 the service is still available to provide healthcare and support services. They are following current legislation and guidance. Staff and visitors to the centre will be given access to required Personal Protective Equipment.
Telephone: 0330 223 0938
Email (non-urgent enquiries): hackenthorpelodge.sarc@nhs.net
https://www.hackenthorpelodge.org/uploads/4/4/9/2/44928965/hackenthorpe_lodge_leaflet.pdf
Telephone line is open 24/7
Support service for male, trans and non-binary victims of sexual assault.
During Covid-19 all services will be delivered online or on the telephone.
Telephone 020 3598 3898 (Office hours Monday-Friday, 09:30am-5pm)
https://www.survivorsuk.org/
Chat service open Monday-Sunday, 12pm-8pm
Helpline for individuals experiencing domestic and sexual abuse. They can also support you if you have concerns for someone else.
Covid-19 support information: https://sheffielddact.org.uk/domestic-abuse/uncategorized/domestic-abuse-and-covid-19/
Telephone: 0808 808 224
Telephone opening times: Monday-Friday, 8am-8pm | Saturday, Sunday and bank holidays 11am-8pm
Outside of these hours call the National Domestic Violence Helpline on 0800 2000 247 (Available 24 hours a day, 7 days a week)
Online service supporting women who are experiencing or survivors of domestic abuse.
Covid-19 support information: https://www.womensaid.org.uk/covid-19-resource-hub/
Live chat: https://chat.womensaid.org.uk/
Email: helpline@womensaid.org.uk
Survivors forum: https://survivorsforum.womensaid.org.uk/
Live chat is available: Monday-Friday, 8am-6pm | Saturday-Sunday, 10am-6pm
Assessment, support, and interventions to adults experiencing problems or misuse of opiate and non-opiate drugs. Opiates or opioids are the collective term used to describe drugs like heroin, morphine, opium, methadone and buprenorphine.
Non-opiates is a term used to describe all drugs other than opiates like heroin or codeine.
This includes cannabis, cocaine and crack cocaine, ecstasy/MDMA, ketamine, amphetamines, steroids and novel psychoactive substances such as Spice.
Due to Covid-19 they have made changes to the way this service is delivered. To find out more please visit shsc.nhs.uk/coronavirus
Telephone: 0114 305 0500
https://www.shsc.nhs.uk/services/non-opiates-service-sheffield-treatment-and-recovery-team
Monday, Tuesday, Wednesday and Friday, 9am-5pm | Thursday, 9am-7pm
A telephone, text, email and live chat service for individuals who have questions or concerns about alcohol and/or drug use.
Covid-19 information:
https://www.talktofrank.com/news/students-and-coronavirus
https://www.talktofrank.com/news/easing-lockdown-tips
Telephone: 0300 123 6600
Text: 82111
Email: frank@talktofrank.com
Website: https://www.talktofrank.com/
Telephones are open 24/7. Live chat operates 2pm-6pm 7 days a week.
Housing (urgent need)
They may be able to offer emergency overnight accommodation for individuals (aged 16-24) that have no bed for the night or who feel unable to stay in their current home for any reason. DePaul can also offer professional support and activity programmes where appropriate.
https://uk.depaulcharity.org/news/covid-19-a-message-from-depaul-uk/
Telephone: 0114 278 7152
Email: Nightstopsy@depaulcharity.org.uk
https://uk.depaulcharity.org/nightstop/
Telephone lines open Monday-Friday, 9am-5pm.
The council service for housing and homelessness queries.
You cannot attend this service in person during this time; you can contact the service by telephone or online.
Telephone: 0114 273 6306
In emergencies out of hours: 0800 7311 689
Request a call back: https://www.sheffield.gov.uk/form/housing/housing-options-call-request
https://www.sheffield.gov.uk/home/housing/housing-advice-options-line#:~:text=Contact%20the%20Housing%20and%20Options,please%20call%200800%207311%20689.
https://www.sheffield.gov.uk/home/housing
https://www.homeless.org.uk/homeless-england/service/sheffield-city-council-housing-solution
Telephone lines open Monday-Friday, 8.30am-5pm
Youth housing charity providing shelter and support to people aged 16-24years.
Homeless Advice Helpline: 0800 193 5222 (for the individual requiring support) Monday-Friday, 10am-4.30pm
General Enquiries: 0114 253 6789 (if you are worried about someone becoming or who is homeless)
Live chat: Monday-Friday, 10am-4.30pm
Drop-in on Union Street: Monday-Friday, 10am-4.30pm
Website: https://www.roundabouthomeless.org/
Service providing beds to individuals who are homeless. You can self refer to this service.
Telephone: 0114 272 5158
Address: 126 Charter Row, Sheffield, S1 4HR
https://www.homeless.org.uk/homeless-england/service/salvation-army-charter-row-centre
A support service for individuals who are at risk of homelessness or who have issues with their housing.
Due to Covid-19 they have closed their face to face services. You can still access support, guidance, and the expert advice service online, or by calling the Sheffield service team.
Advice and guidance telephone: 0330 175 5121 (Monday-Friday, 9am-5pm)
Urgent legal advice: 0344 515 1776 (Monday-Friday, 9am-5pm)
Emergency Helpline: 0808 800 4444 (Monday-Friday, 8am to 8pm | Weekends and bank holidays, 9am-5pm)
Christmas holiday opening times: 25-28 December and 1-3 January 9am - 5pm (including Christmas Day, Boxing Day, New Year's Day and substitute days)
Online chat (Monday-Friday, 9am-5pm | Closed Bank Holidays)
Christmas Holidays : Closed on Christmas Day, Boxing Day, New Year's Day and Substitute Days (27-27 December and 3 January)
https://england.shelter.org.uk/housing_advice
Monday-Friday, 9am-5pm, 365 days a year
Free and impartial money advice
Covid-19 information: https://www.moneyadviceservice.org.uk/en/hub/coronavirus-money-guidance
https://www.moneyhelper.org.uk/en/contact-us/money-guidance
Telephone: 0800 138 7777
Whatsapp: +44 7701 342744
Monday-Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed
Webchat: https://webchat.moneyhelper.org.uk/newchat/chat.aspx?domain=www.moneyhelper.org.uk (Monday-Friday, 8am-6pm | Saturday, 8am-5pm | Sunday and bank holidays, closed)
Debt advice and support. A free and independent debt advice over the phone and online.
Due to Covid-19 they have closed their email advice service. Covid-19 information: https://www.nationaldebtline.org/coronavirus-hub-ew/
Telephone: 0808 808 4000
Webchat: https://www.nationaldebtline.org/contact-us/
https://tools.nationaldebtline.org/dat-reg
https://www.nationaldebtline.org/documents/how-to-deal-with-debt.pdf
Monday-Friday, 9am-8pm | Saturday, 9:30am-1pm
Confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.
https://www.gamcare.org.uk/news-and-blog/blog/update-on-covid-19-coronavirus/
Telephone: 0808 8020 133
Live chat: https://www.gamcare.org.uk/get-support/talk-to-us-now/
https://aurapp01.mplaurora.net/chatapp/JoinChat.aspx (This link does not work)
https://www.gamcare.org.uk/self-help/
Free, confidential advice. Online and over the phone. They can advise on benefits, money, housing, law and some areas of immigration.
Most local Citizens Advice Centres aren't giving face to face advice. They might still be able to help by phone, email or online chat. If you can't contact your local Citizens Advice Centre, you can still get help by calling the national phone line or by talking to an adviser online. There might be longer wait times than usual but they will help you as soon as they can.
https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
Telephone: 0800 144 8848
Debt online chat service: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/chat-service-money-and-debt/
All other chat: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
https://www.citizensadvice.org.uk/
https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/search-for-your-local-citizens-advice/
Telephone: 9am-5pm, Monday-Friday. It's usually busiest at the beginning and end of the day. It's not available on public holidays
Online chat: 9am-5pm, Monday-Friday. It's not available on public holidays.
Advice for international students in the UK
Covid-19 information: Covid-19 information:
The Home Office has set up a special Immigration Helpline and email address, for immigration enquiries related only to Covid-19: Telephone: 0800 678 1767, open Monday to Friday, 9.00am to 5.00pm. Calls are free of charge.
Email: CIH@homeoffice.gov.uk
https://www.ukcisa.org.uk/Information--Advice/Studying--living-in-the-UK/Coronavirus-Covid-19-info-for-international-students#layer-6716
Telephone: +4420 7788 9214
Monday-Friday (except for public holidays): 1pm-4pm (UK time)
Advice and support for individuals with caring responsibilities including completing carers assessments
Telephone: 0114 272 8362
Online contact form: https://sheffieldcarers.org.uk/contact-us/
https://sheffieldcarers.org.uk/information-library/
10am-4pm, Monday-Friday