External Provider Information

The Student Advice Centre has produced a list of external support providers across the city and beyond to help you find support across the city.

Please check the websites for opening times.

Mental Health & Wellbeing

Sheffield Mental Health Helpline

0808 801 0440 (landlines are free but calls from a mobile may be charged by provider)

24/7, 365 days a year


Sheffield Mental Health Guide

An online guide for mental health services and support for the local area, with specific and up to date information about Covid-19 related support, and contacts for urgent help.


Available 24/7, 365 days a year online


Telephone and email support.

Covid-19 support: They are not currently offering a face-to-face service during the coronavirus outbreak.

Mental Health Support During the Coronavirus Pandemic: https://www.samaritans.org/how-we-can-help/if-youre-having-difficult-time/if-youre-worried-about-your-mental-health-during-lockdown/

Free phone: 116 123

Email: jo@samaritans.org


Free Self-help App: https://www.samaritans.org/how-we-can-help/contact-samaritan/self-help/

Available 24/7, 365 days a year


A listening and information service similar to the Samaritans, delivered by students. If you want information about extensions or just someone to talk to. Anonymous and confidential support.

Telephone: 0114 222 8787

Email: listening@sheffield.nightline.ac.uk

Instant message: https://www.sheffieldnightline.co.uk/instant-messenger/#

Skype: sheffieldnlskype


Email support is available 24/7 365 days a year. See the website for other opening times.

Papyrus (Under 35's)

Telephone, email and online resources to prevent suicide in under 35s. Support for those struggling with their mental health and if you are worried about someone else.

Covid-19 support: https://www.papyrus-uk.org/self-care-for-students/

Telephone: 0800 068 4141

Text: 07860 039967

Email: pat@papyrus-uk.org



9am-midnight, 365 days a year


Telephone, email and online chat support. They offer practical help and general information on living with mental illness, medication and care.

Covid-19 support: https://www.rethink.org/advice-and-information/covid-19-support/

Telephone: Freephone 0808 801 0525


Telephone lines open 10am-1pm, Monday-Friday

Webchat 9:30am-4pm, Monday-Friday

The Mix

Telephone, webchat and online resources to support under 25s in all areas of life.

Free phone: 0808 808 4994

Text: THEMIX to 85258


Telephones are open 7 days a week from 3pm-12am. Webchat is live 7 days a week from 3pm-12am, however chats may not be connected after 11:15pm.

Text service is open 24/7.

Togetherall (formally Big White Wall)

Peer to peer mental health support community, overseen by trained practitioners. Online self-help resources and courses are available.

Covid-19 support: https://v2.togetherall.com/resources/article/understand-more/looking-after-yourself-during-the-coronavirus-outbreak


SHU students can login for free, using your university email address: https://account.v2.togetherall.com/log-in?

Available 24/7, 365 days a year online

Health Services

Student Health at SHU

GP practice located within the university.

Online appointment booking has been suspended; you will need to call: 0114 225 2134

Covid-19 information and support resources: https://www.studenthealthatshu.co.uk/index.aspx

Opening times can be located here: https://www.studenthealthatshu.co.uk/page1.aspx?p=3&t=1

Police Services

South Yorkshire Police

Covid-19 information: https://www.southyorks.police.uk/find-out/how-you-can-help/covid-19-information-and-guidance/

Telephone: 101 (Non-emergency)

Telephone: 999 (Emergency)

Online reporting portal (non-emergency, you will not receive an instant response): https://smartcontact.southyorkshire.police.uk/

Available 24/7, 365 days a year

Sexual Assault Services

Rape Crisis Line

Find a Rape Crisis Centre, get online emotional support, or find information and self-help tools.

During Covid-19 any centres are providing online and telephone support:


Live chat: https://rapecrisis.org.uk/get-help/live-chat-helpline/about-the-live-chat-helpline/

Telephone: 0808 802 9999


Live chat opening times: https://rapecrisis.org.uk/get-help/live-chat-helpline/about-the-live-chat-helpline/

Telephone opening times: 12pm-2.30pm and

7pm-9.30pm, 365 days a year

Sheffield Rape and Sexual Abuse Centre

Telephone and online counselling alongside online resources.

Due to COVID - 19 face to face appointments are limited but they are able to offer support via text/telephone or secure video call as well. They intend to continue using these new ways of working as they move forward.


Telephone: 07517 100757

Telephone opening times: Monday-Tuesday, 3pm-5pm | Wednesday-Friday, 9am-11am

Hackenthorpe Lodge Sexual Assault Referral Centre

A comprehensive service for people in South Yorkshire, who have experienced sexual violence or sexual abuse. This includes medical assessment and treatments and forensic examinations.

During Covid-19 the service is still available to provide healthcare and support services. They are following current legislation and guidance. Staff and visitors to the centre will be given access to required Personal Protective Equipment.

Telephone: 0330 223 0938

Email (non-urgent enquiries): hackenthorpelodge.sarc@nhs.net


Telephone line is open 24/7

Survivors UK

Support service for male, trans and non-binary victims of sexual assault.

During Covid-19 all services will be delivered online or on the telephone.

Telephone 020 3598 3898 (Office hours Monday-Friday, 09:30am-5pm)


Chat service open Monday-Sunday, 12pm-8pm

Domestic Abuse Services

Sheffield DACT

Helpline for individuals experiencing domestic and sexual abuse. They can also support you if you have concerns for someone else.

Covid-19 support information: https://sheffielddact.org.uk/domestic-abuse/uncategorized/domestic-abuse-and-covid-19/

Telephone: 0808 808 224

Telephone opening times: Monday-Friday, 8am-8pm | Saturday, Sunday and bank holidays 11am-8pm

Outside of these hours call the National Domestic Violence Helpline on 0800 2000 247 (Available 24 hours a day, 7 days a week)

Women's Aid

Online service supporting women who are experiencing or survivors of domestic abuse.

Covid-19 support information: https://www.womensaid.org.uk/covid-19-resource-hub/

Live chat: https://chat.womensaid.org.uk/

Email: helpline@womensaid.org.uk

Survivors forum: https://survivorsforum.womensaid.org.uk/

Live chat is available: Monday-Friday, 8am-6pm | Saturday-Sunday, 10am-6pm

Drug Services

Sheffield Treatment and recovery Team (START)

Assessment, support, and interventions to adults experiencing problems or misuse of opiate and non-opiate drugs. Opiates or opioids are the collective term used to describe drugs like heroin, morphine, opium, methadone and buprenorphine.

Non-opiates is a term used to describe all drugs other than opiates like heroin or codeine.

This includes cannabis, cocaine and crack cocaine, ecstasy/MDMA, ketamine, amphetamines, steroids and novel psychoactive substances such as Spice.

Due to Covid-19 they have made changes to the way this service is delivered. To find out more please visit shsc.nhs.uk/coronavirus

Telephone: 0114 305 0500


Monday, Tuesday, Wednesday and Friday, 9am-5pm | Thursday, 9am-7pm

Talk to Frank

A telephone, text, email and live chat service for individuals who have questions or concerns about alcohol and/or drug use.

Covid-19 information:



Telephone: 0300 123 6600

Text: 82111

Email: frank@talktofrank.com

Website: https://www.talktofrank.com/

Telephones are open 24/7. Live chat operates 2pm-6pm 7 days a week.

Housing Services

NightStop UK (provided by DePaul)

Housing (urgent need)

They may be able to offer emergency overnight accommodation for individuals (aged 16-24) that have no bed for the night or who feel unable to stay in their current home for any reason. DePaul can also offer professional support and activity programmes where appropriate.

Covid-19 information:


Telephone: 0114 278 7152

Email: Nightstopsy@depaulcharity.org.uk


Telephone lines open Monday-Friday, 9am-5pm.

Sheffield City Council Housing Advice Line

The council service for housing and homelessness queries.

Covid-19 information:

You cannot attend this service in person during this time; you can contact the service by telephone or online.

Telephone: 0114 273 6306

In emergencies out of hours: 0800 7311 689

Request a call back: https://www.sheffield.gov.uk/form/housing/housing-options-call-request




Telephone lines open Monday-Friday, 8.30am-5pm


Youth housing charity providing shelter and support to people aged 16-24years.

Homeless Advice Helpline: 0800 193 5222 (for the individual requiring support) Monday-Friday, 10am-4.30pm

General Enquiries: 0114 253 6789 (if you are worried about someone becoming or who is homeless)

Live chat: Monday-Friday, 10am-4.30pm

Drop-in on Union Street: Monday-Friday, 10am-4.30pm

Website: https://www.roundabouthomeless.org/

Salvation Army

Service providing beds to individuals who are homeless. You can self refer to this service.

Telephone: 0114 272 5158

Address: 126 Charter Row, Sheffield, S1 4HR



A support service for individuals who are at risk of homelessness or who have issues with their housing.

Due to Covid-19 they have closed their face to face services. You can still access support, guidance, and the expert advice service online, or by calling the Sheffield service team.

Advice and guidance telephone: 0330 175 5121 (Monday-Friday, 9am-5pm)

Urgent legal advice: 0344 515 1776 (Monday-Friday, 9am-5pm)

Emergency Helpline: 0808 800 4444 (Monday-Friday, 8am to 8pm | Weekends and bank holidays, 9am-5pm)

Christmas holiday opening times: 25-28 December and 1-3 January 9am - 5pm (including Christmas Day, Boxing Day, New Year's Day and substitute days)

Online chat (Monday-Friday, 9am-5pm | Closed Bank Holidays)

Christmas Holidays : Closed on Christmas Day, Boxing Day, New Year's Day and Substitute Days (27-27 December and 3 January)


Monday-Friday, 9am-5pm, 365 days a year

Debt Advice and Support Services

Money Advice Service (Now called Money Helper)

Free and impartial money advice

Covid-19 information: https://www.moneyadviceservice.org.uk/en/hub/coronavirus-money-guidance


Telephone: 0800 138 7777

Whatsapp: +44 7701 342744

Monday-Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed

Webchat: https://webchat.moneyhelper.org.uk/newchat/chat.aspx?domain=www.moneyhelper.org.uk (Monday-Friday, 8am-6pm | Saturday, 8am-5pm | Sunday and bank holidays, closed)

National Debt Line

Debt advice and support. A free and independent debt advice over the phone and online.

Due to Covid-19 they have closed their email advice service. Covid-19 information: https://www.nationaldebtline.org/coronavirus-hub-ew/

Telephone: 0808 808 4000

Webchat: https://www.nationaldebtline.org/contact-us/



Monday-Friday, 9am-8pm | Saturday, 9:30am-1pm

Gambling Support

National Gambling Helpline

Confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.

Covid-19 information:


Telephone: 0808 8020 133

Live chat: https://www.gamcare.org.uk/get-support/talk-to-us-now/

https://aurapp01.mplaurora.net/chatapp/JoinChat.aspx (This link does not work)


24/7, 365 days a year

General Support Services

Citizens Advice

Free, confidential advice. Online and over the phone. They can advise on benefits, money, housing, law and some areas of immigration.

Covid-19 information:

Most local Citizens Advice Centres aren't giving face to face advice. They might still be able to help by phone, email or online chat. If you can't contact your local Citizens Advice Centre, you can still get help by calling the national phone line or by talking to an adviser online. There might be longer wait times than usual but they will help you as soon as they can.


Telephone: 0800 144 8848

Debt online chat service: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/chat-service-money-and-debt/

All other chat: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/



Telephone: 9am-5pm, Monday-Friday. It's usually busiest at the beginning and end of the day. It's not available on public holidays

Online chat: 9am-5pm, Monday-Friday. It's not available on public holidays.

International Student Support

UKCISA (UK Council for International Student Affairs)

Advice for international students in the UK

Covid-19 information: Covid-19 information:

The Home Office has set up a special Immigration Helpline and email address, for immigration enquiries related only to Covid-19: Telephone: 0800 678 1767, open Monday to Friday, 9.00am to 5.00pm. Calls are free of charge.

Email: CIH@homeoffice.gov.uk


Telephone: +4420 7788 9214

Monday-Friday (except for public holidays): 1pm-4pm (UK time)

Carers Support

Sheffield Carers Centre

Advice and support for individuals with caring responsibilities including completing carers assessments

Telephone: 0114 272 8362

Online contact form: https://sheffieldcarers.org.uk/contact-us/


10am-4pm, Monday-Friday