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Understanding the Renter's Rights Act (England)
Important legal information
This guide is for general information only and is not legal advice. Your individual situation may be different, and housing law can be complex. This guide cannot cover every scenario or answer every question about your specific circumstances.
You should seek professional advice if you're facing eviction, in a dispute with your landlord, unsure about your rights, or making important decisions about your tenancy. Contact us at SU Advice for expert guidance. Don't rely solely on this guide for legal matters.
The Renters' Rights Act 2025 (which received Royal Assent on 27 October 2025) brings the biggest shake-up to private renting in England in almost 40 years. For students, the changes create a complex system where your rights depend on what type of accommodation you live in.
The government published its implementation roadmap on 13 November 2025. The main Phase 1 reforms affecting private landlords will come into force on 1 May 2026. However, new local council enforcement and investigatory powers will come into effect earlier, on 27 December 2025.
Your rights as a tenant will depend on which of these scenarios applies to you:
- Renting a house or flat from a private landlord:
- Living in a house with three or more unrelated students (called an "HMO" - House in Multiple Occupancy)
- Living in a smaller flat with one or two people (not an HMO)
- Living in purpose-built student accommodation:
- Private student accommodation buildings covered by the ANUK/Unipol Code
Scenario 1 and 2: Renting houses or flats from private landlords
This section covers students renting regular houses and flats, whether you're in an HMO (3+ students) or a smaller property.
Your rights before the new act
Before the Renters Rights’ Act, you already had several important protections:
- Safety and deposits: Landlords must ensure properties meet basic safety standards and are free from serious hazards. Your deposit must be protected in a government-approved scheme within 30 days of paying it.
- Eviction protection: Landlords cannot kick you out without proper notice and a court order. Under the old "Section 21" rule (sometimes called "no-fault eviction"), landlords could evict you without giving a reason, but they had to give at least two months' notice. Section 21 will be abolished on 1 May 2026.
- Maintenance: Landlords must maintain the property's structure and keep essential services like heating and water working.
- Banned fees: The Tenants Fees Act 2019 banned most fees entirely. The only payments you can be asked for are rent, a refundable deposit (maximum five weeks' rent), a holding deposit (maximum one week's rent), utilities, council tax, and reasonable costs for things like late rent, lost keys, or ending a tenancy early. Viewing fees, administration fees, referencing fees, and check-out fees are all banned.
- Your paperwork: You have rights to receive written agreements, know who your landlord is, and see energy performance certificates before signing.
Changes under the Renters' Rights Act
No more "no-fault" evictions
What's changing?
The Act abolishes Section 21 no-fault evictions for all tenancies from 1 May 2026. Section 21 was the old rule that let landlords evict you without giving a reason. Now landlords can only evict you if they have a valid legal reason, which must be proven in court.
There are two types of grounds for eviction:
- Mandatory grounds - the court must let the landlord evict you if they prove their case.
- Discretionary grounds - the court can consider whether eviction is fair even when the landlord proves their case.
When landlords can evict you
If you're at fault
Landlords can give you notice to evict at any point in the tenancy if you do something wrong. These grounds include:
- Anti-social behaviour (this could be a major problem for students accused of being noisy or disruptive)
- Falling into significant rent arrears
The rules for rent arrears eviction have improved slightly. Previously, landlords could start eviction proceedings if you were two months behind on rent. Now it's three months, and the notice period increased from two weeks to four weeks. This gives you more time to catch up on rent while ensuring landlords don't face unsustainable costs.
If the landlord's circumstances change
Landlords have strengthened rights to reclaim properties when necessary. They can evict to sell the property, to move back in themselves, or to house a family member. However, you now get a 12-month protected period at the beginning of any tenancy during which landlords cannot evict you for these reasons. After that protected 12-month period, landlords must give four months' notice when using these grounds, giving you more time to find a new home.
If your landlord tries to evict you
Don't ignore eviction notices. Contact us at SU Advice immediately if your landlord serves you with any eviction notice, whether for rent arrears, anti-social behaviour, or any other reason. There are strict procedures landlords must follow and you have rights too, even if they have grounds to evict you.
Fixed-term contracts will be abolished
From 1 May 2026, all tenancies will be "periodic" rather than "fixed-term".
What's the difference between fixed-term and periodic?
- Fixed-term tenancy: You sign a contract to rent for a specific period - e.g. exactly 12 months from 1 September to 31 August. You're locked in for that whole period.
- Periodic tenancy: Your tenancy runs month-to-month with no set end date. You can leave with two months' notice at any time.
Currently, you might sign a contract saying you'll rent a property for exactly 12 months (that's a "fixed term"). Under the new rules, instead of renting for a fixed period, your tenancy runs month-to-month. This means the tenancy can't have a set end date.
The good news: You can leave with two months' notice at any time, giving you flexibility if you need to drop out, your circumstances change, or you realise the property isn't suitable. This partly solves the problem of students signing early and being trapped in unsuitable tenancies.
The bad news - this is important: There is a major catch if you're renting with other people (called a "joint tenancy"). Under periodic tenancies, any one person in a joint tenancy can end the entire tenancy on their own by giving two months' notice. This could leave other housemates homeless.
What's a joint tenancy?
A joint tenancy is when multiple people rent a property together and you're all named on the same tenancy agreement. You're all equally responsible for the rent - if one person doesn't pay their share, the landlord can chase any or all of you for the full amount.
This is different from having separate tenancy agreements for each room (though that's rare in student houses).
CRITICAL WARNING: If you rent a house with two other students and one of them gives two months' notice to leave, it ends the tenancy for ALL of you. If one housemate drops out or changes plans, everyone could be forced to move out mid-year. Talk to your housemates about this before signing and have a plan for what happens if someone wants to leave.
Get advice before signing
The rules around joint tenancies and periodic tenancies are complex. If you're unsure about how this affects you, or you're worried about the risks, contact us at SU Advice before signing a tenancy agreement.
Special summer eviction rules for HMO student houses
This only applies if you live in an HMO - a house let to three or more students.
HMO landlords get special treatment through something called "Ground 4A". Ground 4A is a special eviction rule that only applies to student HMOs. It allows HMO landlords to evict you during the summer (1 June to 30 September) so they can rent the property to the next group of students. It's designed around the academic calendar, so landlords aren't left with empty houses over summer.
How it works
- The landlord must tell you when you sign the tenancy that they plan to use Ground 4A.
- They must give you four months' notice.
- To avoid having the property sit empty and losing rent, landlords may use Ground 4A to evict you in June, so they can welcome the next group of students as early as possible.
Important rule: If the landlord of a student house wants to use Ground 4A, you can't sign your tenancy agreement more than six months before you move in.
What this means for you
If you want to move in on 1 September, you can't sign your contract before 1 March. This stops landlords pressuring you to sign early in the year when you don't have enough information yet.
Rent increases are limited
From 1 May 2026, landlords can only increase rent once per year during a tenancy and must follow a procedure, giving at least two months' notice. You can challenge any increase you think is too high at a Tribunal (a bit like a court where an independent person makes decisions about rent disputes).
Landlords can no longer use "rent review clauses" in contracts to push through increases during a tenancy. These were clauses that said rent would automatically go up by a certain amount.
Important limitation: Landlords can still increase rent between tenancies. So, if you move out and new tenants move in, the landlord can charge the new tenants more than they charged you.
Rent in advance is now capped
From 1 May 2026, landlords offering assured tenancies can no longer demand more than one month’s rent in advance once a tenancy agreement has been entered into. This closes a common loophole that previously allowed landlords to require 3, 6, or even 12 months’ rent upfront - especially from students without UK guarantors.
What counts as ‘rent in advance’?
Rent in advance means any rent payment required after the tenancy agreement is signed, but before the rent is due under the standard monthly cycle. The law caps that to one month’s rent only.
Where to find the details
Because the effect of this rule depends on when you signed your tenancy – before or after the 1 May 2026 commencement date – we’ve included tailored explanations in each of the three transition scenarios below.
If you're unsure what this means for you, check which of the three timelines applies and read that section carefully.
The guarantor problem
From 1 May 2026, upfront rent payments will be strictly capped at one month's rent maximum. Previously, some landlords asked for 3, 6, or even 12 months' rent upfront.
The problem this creates
This will be a significant issue for students without access to a UK guarantor. A guarantor is someone (usually a parent or family member) who signs a legal agreement promising to pay your rent if you can't or won't.
Landlords often require guarantors for students because they don't have a regular income or much rental history.
Previously, international students and others without a UK guarantor could get around this requirement by paying large amounts of rent upfront. Now, that's not possible.
The guarantor usually needs to be UK-based, earn above a certain amount (often 2-3 times the annual rent), and be a homeowner. This creates problems for international students whose parents live abroad.
The solution
Students who need a guarantor can now use a guarantor insurance service. These services charge between 4% and 20% of the total rent, so costs vary significantly between providers.
Example: If your rent is £500/month for 12 months (£6,000 total), guarantor insurance could cost anywhere from £240 to £1,200 for the year. That's a big difference, so shop around!
Important rights
Be aware that letting agents may earn commission from guarantor services, which could influence their recommendations. While landlords can insist on you having a guarantor, they cannot insist you use a particular guarantor service. This means you need to shop around to find the best deal rather than simply accepting whatever service the letting agent suggests.
Need help with guarantor issues?
If you're struggling to find a guarantor or can't afford guarantor insurance, contact us at SU Advice. There may be alternative options or negotiation strategies.
Bidding wars banned
From 1 May 2026, landlords and letting agents must publish an asking rent and cannot ask for, encourage, or accept offers above this price. If a property is advertised at £400/month, the landlord cannot accept your offer of £450/month even if you're desperate to secure the tenancy. Everyone must compete on equal terms at the advertised price.
Penalties
Civil penalties of up to £7,000 apply to landlords for initial breaches and up to £40,000 or criminal prosecution for continuing or repeated breaches.
Right to request pets
What's changing
From 1 May 2026, you have the right to request permission to keep a pet once you've moved in and landlords cannot unreasonably refuse. You can challenge unfair decisions through the ombudsman or courts.
Important limitations
This only applies once you have moved in, not when you are applying for a property. Landlords can still reject applications from people with pets and can still advertise properties as "no pets". The government removed provisions that would have allowed landlords to require pet insurance to cover damage.
Better property standards
The Decent Homes Standard will apply to all private rented properties for the first time.
This is Phase 3 of the implementation and will not come into force until much later – the government consulted on implementing it in either 2035 or 2037, with the final timeline still to be confirmed. However, the government expects landlords to commence works earlier wherever feasible. To be "decent", a home must:
- Be free from the most serious health and safety hazards such as fall risks, fire risks, or carbon monoxide poisoning
- Not fall into disrepair
- Have adequate kitchens and bathrooms in the right locations
- Have decent noise insulation
- Have clean and useable facilities
- Be warm and dry (no more homes that are too cold in winter, too hot in summer, or damp and mouldy)
Getting your money back
Once in force (expected between 2035-2037), if your home doesn't meet the Decent Homes Standard for, say, six months and you've paid six months' rent while living in that property, you would be able to use the new ombudsman (explained below) to claim back your rent for that period.
Energy efficiency
The government has also consulted on requiring all privately rented properties to meet Minimum Energy Efficiency Standards of EPC C (or equivalent) by 2030 unless a valid exemption applies. Details will be set out in the government's response to consultation.
Awaab's Law extension
The Act will also extend Awaab's Law to the private rented sector, setting clear legally enforceable timeframes within which landlords must make homes safe where they contain serious hazards like mould. Implementation timescales will be subject to consultation.
New ombudsman
A Private Rented Sector Landlord Ombudsman will be established to resolve disputes between landlords and tenants. All private landlords with assured or regulated tenancies must join by law.
Timeline
The government will choose a scheme administrator at least 12-18 months before implementation. Mandatory landlord sign-up to the ombudsman will not happen until 2028, when the Secretary of State is confident the service is ready. Landlords will be required to fund the service to be confirmed closer to launch.
What is this?
An ombudsman is a free, independent service that helps resolve complaints and disputes. Think of them as a referee between you and your landlord.
Unlike going to court (which is expensive and slow), using the ombudsman is free and relatively quick. The ombudsman can make binding decisions, which means landlords must legally do what they say - whether that's fixing something, apologising, or paying you compensation.
What you can do
Once the service is set up (expected 2028) you will be able to use the service for free to complain about a landlord's actions or behaviours. The service will offer fair, impartial, and binding resolution (meaning the landlord must do what they decide) and will have powers to compel landlords to:
- Take action to fix problems
Concern for students
Since you're likely in properties for shorter periods and can be evicted over summer, there's a concern that student cases need to be dealt with faster by the ombudsman than other cases, but there's no guarantee this will happen.
Need help making a complaint?
Making a formal complaint to a landlord or an ombudsman can be complex. Contact us at SU Advice if you're considering making a complaint – our advisers can help you prepare your case and gather evidence.
New database
All landlords must register their properties on a new Private Rented Sector Database. Registration will be mandatory for all private landlords, and they will be required to pay an annual fee (amount to be confirmed closer to launch). The database will increase transparency, helping you enforce your rights and seek action from councils or the ombudsman when necessary.
Timeline
Regional rollout of the database will begin from late 2026. The database will initially be available for landlords and local councils to register and input data. Public access to the database will be enabled following the launch of landlord registration.
Penalties
Landlords who fail to register will face civil penalties up to £7,000 for initial breaches and up to £40,000 or criminal prosecution for repeat or serious offences. Landlords who haven't registered cannot obtain possession orders (legally evict you) except in cases of anti-social behaviour.
Enhanced local council enforcement powers
What's changing
From 27 December 2025, local councils will receive new investigatory and enforcement powers before the main Phase 1 reforms come into force. These powers give councils a stronger ability to:
- Inspect properties
- Demand documents from landlords
- Access third-party data
- Crack down on rogue landlords and enforce housing standards more effectively
Financial penalties
Maximum civil penalties for certain housing offences will increase from £30,000 to £40,000 from 1 May 2026.
New penalties for serious hazards
New financial penalties for Category 1 Hazards (the most serious health and safety hazards) in private rented homes will come into force in Spring/Summer 2026.
What this means for you
Local councils will have stronger powers to act against landlords who fail to maintain safe properties, even before the main reforms come into effect in May 2026.
How the transitional year will work
The Act received Royal Assent on 27 October 2025 and is now law, but the Phase 1 tenancy reforms will come into force on 1 May 2026. What happens to your tenancy depends on where you are in the renting process when 1 May 2026 arrives.
1. You're already living in a property on 1 May 2026
What happens
On 1 May 2026, your fixed-term contract disappears. If you signed a 12-month contract, that 12-month period no longer locks you in. Your tenancy carries on as a rolling month-to-month tenancy from that day. Clauses in your contract that make it fixed-term stop having effect.
Information from your landlord
If you already have a written tenancy agreement, your landlord doesn't need to issue a new one. Instead, they must provide you with a government-published 'Information Sheet' explaining the changes by 31 May 2026. This Information Sheet will be published by the government in March 2026.
If you have a verbal tenancy agreement (no written contract), your landlord must provide you with a written summary of the main terms by 31 May 2026.
Special rule for student houses (HMOs)
If your home is an HMO student let and the landlord wants to use the summer eviction rule (Ground 4A) in future, they get a one-month grace period after 1 May 2026 to give you written notice of this. To evict you, they can only do so between 1 June and 30 September and will have to give you four months' notice.
Joint tenancies
From 1 May, individuals in a joint tenancy will gain the right to bring it to an end if they tell the landlord giving the landlord two months’ notice. The landlord will then have the option to negotiate with the remaining tenants.
Rent in advance
If you paid several months’ rent in advance under a contract signed before 1 May 2026, the landlord does not have to refund any of that. However, once your tenancy converts to a monthly periodic tenancy on 1 May 2026, the landlord cannot ask you to pay more than one month’s rent in advance going forward. Any clause in your original contract requiring future advance payments of over one month’s rent is now unenforceable.
What this means for you
If you are living in an HMO and have a fixed-term contract, you now have the right to stay in the property until the end of August, as long as the landlord serves the notice on 1 May. You will also gain the right to exit the contract at the end of June if you tell the landlord you want to on 1 June.
2. You've signed a tenancy but haven't moved in yet
What happens
If you've signed a tenancy but not moved in when 1 May 2026 arrives, your situation is treated as an existing tenancy. When you move in, the fixed end date will not lock you in. The agreement runs as a month-to-month tenancy.
Good news… the six-month limit on how far in advance a student tenancy can be signed does not apply for these agreements.
Joint tenancies
From 1 May, individuals in a joint tenancy will gain the right to bring the tenancy to an end if they give the landlord two months’ notice. The landlord will then have the option to negotiate with the remaining tenants.
Rent in advance
Because you signed before 1 May 2026, the new rent-in-advance cap doesn’t affect the agreement you’ve already entered - even though you haven't moved in yet. If your contract required several months’ rent upfront, the landlord can still enforce that. But once your tenancy begins and converts into a periodic tenancy (as it will automatically after 1 May), the landlord cannot ask for any further rent in advance beyond one month at a time.
Everything else
All the rules from Scenario 1 above apply to you once you move in. If you are living in an HMO and have a fixed-term contract, its fixed-term nature disappears. If the landlord writes to you and says they intend to use “Ground 4A”, the landlord will have to give you four months’ notice to evict you between June and September. You will also gain the right to exit the contract if you give them two months’ notice.
3. You haven't signed anything by commencement date
What happens
Everything you sign on or after 1 May 2026 has to be a new, monthly "periodic" tenancy. There are no fixed terms - the runs month-to-month from the start. Your landlord will need to provide you with certain information about the tenancy in writing. This should be through a written tenancy agreement.
For student HMO lettings
The summer eviction rule (Ground 4A) applies on the normal terms:
- The landlord must provide a written statement before you sign the tenancy saying it's a student let and they intend to re-let to students.
- They can't make you sign more than six months before the tenancy starts (if you're moving in September, you can't sign the tenancy before March).
- Any future eviction claim using Ground 4A must be timed so the notice falls between 1 June and 30 September.
Rent in advance
For all new tenancy agreements signed on or after 1 May 2026, the law now caps rent in advance to a maximum of one month’s rent once the tenancy is entered. Landlords or agents cannot legally require larger upfront payments – even if you don’t have a UK guarantor. Any attempt to demand 3, 6, or even 12 months’ rent in advance would break the law.
Confused about how the transition affects you?
The transitional rules are complex and depend on your specific timing. If you're unsure whether your existing tenancy or planned tenancy is affected, or what the commencement date means for you, seek advice by contacting us at SU Advice.
Scenario 3: Purpose-built student accommodation (PBSA)
Most of the changes in the Renters' Rights Act don't apply if you live in purpose-built student accommodation that belongs to approved codes of practice, but you do still have rights.
What is purpose-built student accommodation?
Purpose-built student accommodation (PBSA) are buildings specifically designed and built to house students - think modern blocks of student flats or halls of residence run by private companies.
PBSA is different from renting a normal house or flat. You typically get an en-suite bedroom in a shared flat with a communal kitchen, or a studio apartment, and the building has features like study spaces, gyms, and on-site management.
What are PBSA codes?
The codes are accreditation schemes for large student buildings. Think of them as quality marks that show the building meets certain standards.
The ANUK/Unipol Code of Standards for Larger Developments for Student Accommodation Not Managed and Controlled by Educational Establishments is a regulatory framework for purpose-built student accommodation operated by private providers rather than universities. The code was approved in 2022 and is currently undergoing an interim review. It applies to buildings with at least 15 bed spaces.
How to find out if this applies to you
Check the members directory or your landlord's letting and marketing materials, which must state if they are signed up to the code.
Your rights living in purpose-built student accommodation
Properties in codes are already subject to rules and have their own complaints procedures. If your accommodation is in one of these codes, many of the Act's new protections will not apply to you - these buildings are exempt from standard tenancy law and operate under different agreements called "licence agreements" rather than "assured tenancies".
Important: While most of the Renters' Rights Act doesn't apply to PBSA covered by approved codes, some provisions like Awaab's Law (setting timeframes for fixing serious hazards) will eventually apply to all rented accommodation, including PBSA. Implementation timescales for Awaab's Law are yet to be confirmed following consultation.
Parts of the Renters’ Rights Act that do not apply
If your accommodation is in this code:
- The Renters' Rights Act does not apply to you.
- You have a licence agreement rather than a tenancy.
- Your accommodation is governed by the Protection from Eviction Act 1977.
- Your landlord can continue to offer fixed-term agreements linked to the academic year.
- You will not benefit from the rent in advance cap, meaning landlords can still require large upfront payments.
- You will not have access to the new ombudsman or the landlord database.
- The Section 21 abolition does not apply as you do not have an assured tenancy.
- Unlike students in university-managed accommodation, you cannot take complaints to the Office of the Independent Adjudicator.
What protections you do have
You have protections under the code itself:
- Your landlord must meet standards for health and safety, management, repairs, equality and inclusion, and complaints handling.
- The code includes protections if your building is not ready on time, including requirements that no rent can be charged until accommodation is fit for occupation and that you receive compensation for any additional costs.
- Your landlord cannot charge more for adapted rooms for disabled students than comparable standard rooms in their portfolio for that local authority area.
- All repairs and maintenance must be carried out within agreed timescales.
- Your deposit must be protected in a government scheme.
- Your occupancy agreement cannot contain unfair terms and must comply with the Tenant Fees Act 2019.
Making complaints
If you have a complaint about a breach of the code, you can complain directly to the Code's secretariat at Unipol Student Homes, and there is an independent tribunal process if complaints are not resolved. The code requires providers to actively publicise their complaints process and provide monthly updates on complaints not resolved within three months.
Problems with private student accommodation?
If you're in private purpose-built accommodation and having issues with your landlord or the code's complaint process, get advice. Unlike university accommodation, you can't use the OIA, but advisers can help you navigate the code's procedures.
SU Advice can assist you in raising a complaint and explaining the options available to you to challenge your landlord.
Upcoming changes
The code is currently undergoing revisions that are expected to come into effect when the Renters' Rights Act becomes operational. Proposed changes include:
- A right to end your agreement with four weeks' notice if you are not accepted into your institution, withdraw, or suspend your studies due to ill-health, provided you give evidence at the time of giving notice.
- New provisions for dealing with the death of an occupant, ending rental obligations on the date of death.
These changes are still in draft form and have not yet been approved by Government.
Right to rent
Understand the local tenancy laws and regulations to ensure you're aware of your legal entitlements and protections as a tenant.
My landlord says I have to show them my passport or birth certificate, should I?
For new tenancies starting on or after 1 February 2016, private landlords, agents, or householders who are letting private rented accommodation or taking in a lodger/subletting, must check their tenant's immigration status before they can offer them a tenancy agreement. This is called the 'right to rent'. This means checking that tenants or lodgers have the right to be in the UK. This also applies to council and housing associations. If you already live in a property before this date then your landlord or letting agent will have to check your right to rent before you move into the property.
Landlords must check the status every year and take a copy of the tenant's documents. If you find your accommodation before you arrive in the UK, your landlord or letting agent will have to check your right to rent before you move into the property.
The right to rent checks should not be carried out more than 28 days before the tenancy is signed.
You have the right to rent if you are one of the following:
- You are a UK citizen
- You are an EEA/Swiss national
- You have the right to be in the UK under EEA law
- You have valid immigration permission to be in the UK
- You do not have valid immigration permission to be in the UK but you have been granted 'permission to rent' by the UK government
Who is exempt from the checks?
You are exempt if:
- You live in an exempt property. This includes student halls of residence; accommodation owned and managed by a higher or further education institution, or a body established for charitable purposes only; and accommodation that you've been nominated to occupy by such an institution or charitable body.
- You are under 18 when you enter into the tenancy agreement; you will remain exempt until the landlord's next set of checks are due, even if you turn 18 during this time.
- You are not using the property as your main or only home in the UK.
- The landlord is immediate family, such as a parent.
- You are a guest in the property, you do not pay rent to stay there, and it is not your only or main home in the UK.
- The property is holiday accommodation and you will be staying there for only a short period of time.
What documents do I need to provide to have the right to rent?
Your landlord or lettings/property agent will need to see original evidence of your right to be in the UK. The following will be sufficient:
- British citizens - Passport (current or expired), or a certificate of registration or naturalisation as a British citizen.
- EEA/Swiss nationals - Passport or national identity card.
- Family members of EEA/Swiss nationals - EEA family permit or residence card.
- People with immigration permission to be in the UK - Current passport containing a valid visa, or a valid Biometric Residence Permit (BRP). If these documents are with the Home Office as part of an ongoing immigration application (or you have a pending appeal or administrative review) then you should give your landlord your Home Office reference number so they can verify this with the Home Office.
If your landlord does not check your immigration status they could be fined up to £3,000.
Disrepair and poor housing conditions
Tenants have rights in situations where your rented property is not adequately maintained, leading to issues such as structural problems, safety hazards, or essential amenities not functioning properly.
My landlord won't do the repairs, what can I do?
Your basic legal rights may not be written into your tenancy agreement, but tenants have basic rights set in law.
Tenants are typically responsible for some basic repairs, such as changing lightbulbs.
Under the 1985 Landlord and Tenant Act, the law states that landlords are responsible for:
- The structure and exterior of the property, heating and hot water systems, basins, sinks, and other sanitary installations.
- Gas and electrical appliances.
- Fire safety of furniture and furnishings provided.
- Repairing and keeping in good working order the water heating system.
However, the landlord only legally becomes responsible once they have been notified of the repairs in writing (via post or email).
The law states that, once notified, you have to allow a 'reasonable' amount of time for the landlord to carry out the repairs. The law does not set out what is reasonable, and this is determined on a case by case basis.
Timescales for the repairs
Emergency repairs such as broken boilers, a leaking roof or ceiling, or broken toilets should be carried out within one to two days.
For non-urgent repairs, such as a broken cupboard door, we suggest 28 days to be a 'reasonable' amount of time.
If the landlord ignores your requests or refuses to carry out repairs, there are a number of things you can do:
- Try to collect evidence of the disrepair
- Take photos of the disrepair/items damaged by the disrepair
- Gather receipts for the damaged items where possible
- If appropriate, contact your local council to request an inspection of the property
Keep copies of any emails, letters, or others record of any conversations that you have with your landlord/agent.
If your health has been affected by the disrepair, request copies of GP notes.
If you're having problems trying to resolve the issue, please contact us at SU Advice.
Do not stop paying your rent without speaking to us, or another advice agency, first.
For more detailed information, view our guide to repairs.