Community Action

Community Action Volunteering Opportunity | Independent Domestic Abuse Services (IDAS) Volunteer Support Worker

Project Overview

IDAS is the largest specialist charity in Yorkshire supporting anyone experiencing or affected by domestic abuse or sexual violence.

Our services include refuge accommodation, community-based support, peer mentoring, group work and access to a free, confidential out of hours’ helpline.

Our teams of accredited specialist workers (IDVA’s and ISVAs) support people through the criminal justice system in addition to providing emotional support and safety planning advice.

What you will be doing

There are variouse roles that you can get involved with, these include

Emotional Support

• Provide emotional and listening support for survivors of domestic abuse and sexual violence.

• Submit a summary of the support provided for case management systems

• Telephone Support


• Responsible for organising client information and contacting client’s for service feedback.

• Provide client telephone contact where practitioners are not able to make contact

• Generate individual (on personal accounts) and support IDAS’s social media accounts and pages

Group Support

• Provide Group administrative support that includes registering clients to a group, sending out group session reminders and any other administrative tasks for running a group successfully

Practical Security Item Deliveries

• Delivery Target Hardening (Security Items) to clients to support the Sanctuary Scheme programme for survivors of domestic abuse

Court and Helpline

• Support clients and practitioners in the Specialist Domestic Abuse Court and in the civil court proceedings where applicable.

• Support practitioners and staff on the Helpline and Online Chat for survivors of domestic abuse and sexual violence.


Sheffield or Barnsley

Benefits to others

Supporting Survivors of Domestic and Sexual Abuse

Supporting Practitioners

Hours per week

Minimum 4 hours per week for 6 months

DBS required?


Benefits to self

  • Experience Supporting Vulnerable Victims of Domestic and Sexual Abuse

  • Online training

  • Remote Volunteering Opportunities

  • Telephone Support Training

  • Weekly Webinar Training Calendar

Skills/Experience required

  • Reliable

  • Highly Organised and Excellent Administrative Skills to Submit Client Records

  • Takes Initiative

  • Attention to Detail

  • Committed

  • Flexible

  • Basic mental health awareness/understanding

  • Understanding of Risk Assessments

Expenses information

Travel expenses will be reimbursed

How to apply

To apply for this volunteering role please email volunteering@shu.ac.uk 

If you have any questions about the accessibility of this volunteering role; or any questions in general, please don’t hesitate to get in touch.


If you are interested in the opportunity please email the Volunteering team at volunteering@shu.ac.uk who will be able to get you started!

Want to volunteer virtually? Check out our Virtual Volunteering Opportunities here

If you have any questions about any of our Volunteering Opportunities just email the volunteering team at volunteering@shu.ac.uk and don’t forget to log your volunteering hours to achieve volunteering awards.